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PRIVACY
POLICY AND CUSTOMER'S BILL OF
RIGHTS
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When
you visit us at www.TheGarlicStore.com, we want you to have a pleasant shopping
experience. Like any store, we value our customers and want to do whatever
we can to please you, so you will want to return again and again. Please
note that we are a member of the BBB Online - a service of the Better Business
Bureau.
Since
we do not have the pleasure of meeting you in person, we do want to provide
you with a statement of how we believe you should be treated. At www.TheGarlicStore.com
we have the following policies:
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Our Promise
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We will not contact you by phone except to confirm or clarify an order,
or to notify you of shipment. As long as we own this company, we will not
provide or sell your name, address, e-mail or any information about you
to anyone. Period. If you order from us, you will automatically receive
our free, quarterly newsletter, The Garlic Store Gazette, via email. If
you do not wish to continue receiving it, simply unsubscribe using the newsletter
link on our home page. Also, to assure receiving future issues, please set you spam filter to receive email from: TheChiefClove@TheGarlicStore.com |
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Security:
We maintain a very high level of security for all
our store transactions over the net. If you are not comfortable providing your credit
card information over the net, then please feel free to send us payment
using more traditional methods such as a check in the mail or faxing us
your order and payment information directly. You will find all ordering
information on the Shopping Cart page or, if you choose to use snail mail
or fax, click here for the necessary information.
We
are extremely vigilant about security and believe our online ordering system provides
a high level of customer protection.
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Return Policy:
We only market what we believe to be quality products.
If you are not happy with something you buy from us, let us know and send
it back for a full refund.
- If you
have a problem with an order, you can email
or call us at 1-800-854-7219 (Monday-Saturday, Noon - 8 PM Eastern time; 10 AM - 6 PM Denver time).
You may
return any unused item you find does not meet your expectations within
15 days of your receipt of the item.
- Please
include a brief note explaining the reason for the return.
- Do not
return opened or damaged food items. Please write, e-mail or call us
about the problem, and possible return of the item.
- We will
either provide an exchange of items, a credit for future purchases,
or a cash refund. Call us or include a note with your preference.
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Problems
, Questions, Suggestions?
E-mail us
at The Chief Clove.
Phone: 1-800-854-7219, 10
AM - 6 PM for Denver (Mountain Standard Time) and noon - 8 PM for the
East Coast, Monday - Saturday.
Fax: 970-204-1210
Mail: TheGarlicStore.com, 5313 Mail Creek Lane,
Ft. Collins CO 80525
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